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Trendy Stash Delivery and Returns Policy for Purchases

Delivery Times

We are committed to providing you with a supreme service and work with our sellers to kindly ask that your purchases are dispatched within 2-5 working days. Please note that the exact timing depends on our selling partners, whose support enables our platform to continue to grow.

Dispatch Timeframes

- Dispatch time is anticipated to be within 2 working days. 
- UK orders are usually expected to be delivered within 1-2 working days.
- International orders (within Europe) usually take up to 7 working days to be delivered.
- International orders (outside Europe) usually take up to 3 weeks to be delivered.

If there is any delay or you have any queries about when you can expect to receive your order, please get in touch!

Delivery Costs

Deliveries can be shipped to over 100 countries around the world.

Some of our selling partners are able to offer free delivery options. For those orders where there is a delivery charge, we offer fixed rate postage costs. They are:

Free:                                             Seller offers free delivery

Within UK                                    £5.00 

                                                      Royal Mail, 1st or 2nd Class Signed For / Registered Mail

Within and outside Europe       £15.00

                                                       DHL Courier Service

Please note:

- Fixed rate postage costs apply to standard delivery locations
- Orders may be subject to duties, dependent on the location of the seller which you can confirm directly with them
- Remote delivery locations or those with additional requirements may incur extra postage fees. 
Should this apply to your order, this should be discussed prior, directly with the seller. If you need our help, please contact us
- Unfortunately, shipments are unable to be directed to PO boxes

Returns

We hope you will love your item just as much as we enjoy showcasing them through our marketplace. If you do decide that you wish to return your order, please contact us and the seller as quickly as you can within 14 days of receiving delivery. If the seller accepts the returns, the return should be handled within these 14 days.

In case the seller does not accept the return and the item arrives being faulty, not fit for purpose, with a defect which has not been described on the website or in an unlikely rare event a different item to the one purchased arrives, then the seller will have to accept the return irrespective of the 14 days return policy.

We would advise you to contact the seller prior to purchase to ask any further questions you may have. You will also find seller's return policy on each product page.

In order for the item to be returned, please make sure this is in exactly the same condition as when received. Any returns should be shipped and tracking information confirmed within 2 working days of notifying the seller of your intention to return your order.

How to make a return:

Contact the seller to inform on the reason for a return
Notice Trendy Stash that you would like to maker a return. This is for the security and safety of the payment process
Return the item via a tracked service
Timing: within 14 days, beyond this time frame a return request will not be considered 

The buyer will be refunded when the seller receives the purchase. As a seller, please kindly inform us when the item is received. Please note that any postage costs or duties associated with returning a product are normally covered by the buyer, unless you have made an alternative agreement with the seller prior to sending back your return. Trendy Stash does not accept any liability with regards to individual terms made between buyer and individual sellers. Please remember that we are a peer to peer platform and individual sellers are considered members who are selling their personal items.