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Privacy Policy

Trendy Stash is committed to protecting your personal information. It’s your information, and we respect that. Our Privacy Policy gives you detailed information on when and why we collect your personal information, how we use it and how we keep it secure. This Policy also sets out your right to request that we delete, update, transfer or provide you with access to your personal information. This Policy should be read alongside our Terms & Conditions. Please also note that this Privacy Policy only applies to personal information obtained by us – not information collected from your interactions with third parties.

We would be sad to say goodbye, but if at any point you do not wish to hear from us there are a number of ways you can unsubscribe.

Who we are and how to contact us

The Site and our Services are operated by Trendy Stash Limited.

If you have any questions about this Privacy Policy or want to exercise your rights set out in this Privacy Policy, please contact us by: https://trendystash.com/contact/ us or sending an email to info@trendystash.com.

How we collect your personal data

Generally, we collect your information when you decide to interact with us. This could include purchasing online, over the phone, when you sign up to receive emails from us. We also look at how customers use our website, so that we can offer the best possible experience.

What type of information we collect

We only collect the information that’s necessary to carry out our business, provide the particular service you’ve requested and to keep you up to date about all the latest exciting Trendy Stash news.

Here are some examples of information we collect about you when you interact with us:

  • Title.
  • Name and Surname.
  • Email address.
  • Date of Birth.
  • Contact phone number(s).
  • Purchase information.
  • Interactions with us e.g. contacting our Customer Service.
  • Payment details.
  • Delivery address(s).
  • Billing address.
  • Attendance at events.
  • Preferred categories and brands.
  • Automatically populated IP address.
  • Information from cookies.

Ensuring your personal information is only used where lawful

In order for our use of your personal information to comply with applicable data protection law, that use by us needs to fall under at least one of the specific lawful reasons that are set out in applicable data protection law. Examples of these lawful reasons include our use of your personal information being necessary for the purchase of goods or services, or for compliance with a legal obligation.

Where your personal information is completely anonymised, we do not require a legal basis to use it as the information will no longer constitute personal information that is regulated under data protection laws. However, our collection and use of such anonymised personal information may be subject to other laws where your consent is required.

Where your personal information is not in an anonymous form, we will have a lawful reason to use your personal information in such a way to ensure that we provide the very best products to you and our other customers.

Why we collect your personal information and how we use it

At Trendy Stash we like to get to know our customers – after all, this is how we find new ways to provide you with an extraordinary experience. We use information about you in a number of ways, including providing services that you have requested, offering you a personalised experience and informing you about special events or exciting Trendy Stash news. We might also use the information we have to contact you about any information we might need to process your orders, returns or queries.

To carry out our business and to provide a service or carry out a contract with you:

  • Fulfilment of and delivery of products and services you have ordered. We may share your personal information with our delivery partners and third party concessions.
  • Process payments. Trendy Stash does not store any payment card numbers once the transaction has been completed. We share your personal information with credit card companies and other payment providers.
  • Contact you with important information relating to your rental or purchase, such as confirming your order, letting you know about returns and refunds. We share your information with our communication partners for this purpose.

Where we have your consent:

  • Send you marketing updates via email about all the latest news, events and offers at Trendy Stash. You can unsubscribe at any time by clicking the link in any email or from My Account. We share your personal information with a variety of third party email marketing providers who assist us in delivering our email marketing campaigns to you. Third Parties include: Mail Chimp.
  • Use your details to show you reviews on our Site on such Social Media platforms as Facebook and Instagram or via other third party advertising that may appear on other websites you use. Online advertising channels we may use are: digital display, video on demand, search engine marketing, paid social - these are all on third party sites or platforms.
  • We may tailor emails and online advertising to the things you love, so they’re relevant to your location, what you have shown an interest in and the things you buy from us.

The privacy and electronic communications regulations (pecr)

Where we have collected your contact details in the process of a sale (or negotiations of a sale) online, of a product or service, Trendy Stash will have PECR compliant permission to send you email marketings. We will only send you emails to market Trendy Stash’s products and services.

You will be able to say no to receive these emails when we first collect your contact details and you will be able to unsubscribe in every subsequent communication from us.

Sharing your information

We use third party platforms to manage and deliver customer relationship management (CRM); email marketing campaigns; online advertising, customer analytics, events; fulfilment of orders, delivery, returns, refunds, IT services; etc. In providing the services, your personal information will, where applicable, be used by the service provider on our behalf.

We will check any third party that we use to ensure that they can provide sufficient guarantees regarding the confidentiality and security of your personal information. We will have written contracts with them which provide assurances regarding the protections that they will give to your personal information and their compliance with our data security standards and international transfer restrictions.

Business administration and legal compliance

In certain circumstances, we share and/or are obliged to share your personal information for business administration and legal compliance purposes with third parties outside the Trendy Stash.

We may use your personal information for legal compliance purposes and to enforce our legal rights. In such instances it will be necessary to share your personal information with external parties such as administrative authorities (HMRC), police and public prosecutors or to comply with a court order. It is our legal obligation to do so.

How can i unsubscribe from marketing communications

We would be sad to say goodbye, but if at any point you do not wish to hear from us there are a number of ways you can unsubscribe.

You can click onto the "unsubscribe" link in any communication that we send to you by email which will automatically unsubscribe you from that type of communication. Each "unsubscribe" link only relates to that specific type of communication (e.g. marketing communications or survey communications). This means that unsubscribing from marketing communications will not automatically unsubscribe you from our survey communications (or vice versa). Please also note that you may continue to receive communications which are already on route to you for a short period of time while your relevant unsubscribe request is being processed.

Alternatively, you can contact us on info@trendystash.com or by using our online form https://trendystash.com/contact/ us.

Our use of cookies and similar technologies

Our website and emails contain certain cookies, pixels, records and other technologies of which you should be aware.

Third party links and services

Our website and emails contain links to third party websites and services. Please remember that when you use a link to go from our Sites to another website or you request a service from a third party, this Privacy Policy no longer applies.

Children

Customers need to be over 18 years old to create an account with us and to sign up to receive our newsletter. We do not knowingly collect Personal Data from children under the age of sixteen (16). If you are under the age of sixteen (16), please do not submit any Personal Data through the Services and if you are under the age of eighteen (18) please do not use our services. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Data through the Services without their permission. If you have reason to believe that a child under the age of 16 has provided Personal Data to us through the Services, please email us at info@trendystash.com and we will endeavour to delete that information from our databases.

How long to we keep your personal information for?

We keep your personal information in line with our company retention policy. We only retain information for as long as it is required.

Confidentiality and security of your personal information

We are committed to keeping the personal information you provide to us secure and we will take reasonable precautions to protect your personal information from loss, misuse or alteration. We do not sell your personal information for any purpose.

How to access your information and your other rights

You have the following rights in relation to the personal information we hold about you:

  • Your right of access.
  • Your right to correct information.
  • Your right to delete information.
  • Your right to restrict information.
  • Your right to data portability.
  • Your right to object.
  • Your right in relation to automated decision-making and profiling.
  • Your right to withdraw consent.
  • Your right to lodge a complaint with the supervisory authority.

Changes to this privacy policy

We may make changes to this Privacy Policy from time to time.

From time to time to reflect any changes to our use of your personal information. We may also make changes as required to comply with changes in applicable law or regulatory requirements. We will notify you by e-mail of any significant changes. However, we encourage you to review this Privacy Policy periodically to be informed of how we use your personal information.

Cookies

We use cookies and similar technologies (“Cookies”) on https://trendystash.com/ for identification, analysis and advertising purposes. By using our Sites you consent to the storing and accessing of Cookies on your device.

This cookie policy (“Cookie Policy“) is intended to inform you how we use Cookies to assist you in making informed decisions when using the Sites. Please take a moment to read and understand this Cookie Policy. This Cookie Policy should also be read in conjunction with our Privacy Policy and our Terms and Conditions.

Cookies are very small text documents or pieces of software code, which often include an anonymous unique identifier. When you visit a website or use a mobile application, a computer asks your PC or mobile device for permission to store this file on your computer or mobile device and access information from it. Information gathered through Cookies include the date and time of visits and how you are using the website or mobile application.

Cookies are used by us and our third party partners as part of our Sites. Details of the Cookies used on our Sites and any applicable third party partner are set out in the table below.

Our use of cookies generally requires your consent.

When you first access our Sites you will be asked to consent to our use of the Cookies described in this Cookie Policy.

Our Sites also uses Cookies for which we do not require your consent. This Cookie Policy refers to these Cookies as “Strictly Necessary Cookies” and without them the services that you have asked for cannot be provided.

Blocking cookies.

You can consent to, or block the use of, specific Cookies by activating the relevant settings in your browser or by following the links below.

For more information on Cookie management and blocking Cookies for a wide variety of browsers, please visit All about Cookies www.allaboutcookies.org.

What happens when you do not consent to cookies and or you choose to block cookies that you have previously accepted?

In order to use some parts of our Sites you will need to consent to Cookies. If you choose to withhold consent, or subsequently block cookies, some aspects of our Sites may not work properly and you may not be able to access all or part of Sites.

What cookies do we use?

The list below sets out more information about the individual Cookies used on our Sites and the purposes for which they are used:

Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

We hope that explains things clearly – and please be aware you can set your browser to reject cookies or you can delete them yourself if you wish. For full information on how to delete cookies please visit www.allaboutcookies.org (this will open in a new window – please note that we can't be responsible for the content of external websites). Please check back frequently to see any updates or changes to our privacy and cookies policy.

For any questions regarding this policy, please contact us on https://trendystash.com/contact/ or by email us on info@trendystash.com.